PREAMBLE
- These general conditions of sale are agreed between Forways Portugal, Lda with address www.portugaltravelguides.com, Tax Number 514271930, Address Rua D. Nuno Álvares Pereira, 8 C/V, 2675-418 Odivelas, Portugal and Electronic Address forwaysportugal@gmail.com, owner from the website www.portugaltravelguides.com.pt hereinafter referred to as Online Store and people who wish to make purchases through the Online Store, hereinafter referred to as “User”.
- The parties agree that purchases made through the Online Store will be governed exclusively by this contract excluding any conditions previously available on the Online Store.
ARTICLE 1. PURPOSE
- The present general conditions of sale have the purpose of making available and defining all the necessary information to the User about the modalities of ordering, selling, paying and delivering the purchases made in the Online Store.
- These conditions regulate all the steps necessary to place the order and guarantee the follow-up of this order between the Contracting Parties.
ARTICLE 2. ORDERING AND BILLING
- The User places his order by completing the purchase process presented in the Online Store, adding the product(s) or service(s) he wishes to order to the shopping basket:
To send your order the User must:
a). Register in the Online Store, providing the information requested there.
b). Log in (providing a combination of email and password chosen by the User at the time of registration).
c). Complete the information and choose the options available to you throughout the order completion process (delivery and billing address, shipping method, payment method, as well as the TIN and the name that, for tax purposes, you want to be included on the invoice).
The final confirmation of the order by the User is equivalent to full and complete acceptance of the prices and description of the products available for sale as well as these General Sales Conditions, which will be the only ones applicable to the contract thus concluded.
The online store will honor orders received online only up to the limit of available stocks. In the absence of product availability, the online store undertakes to inform the User as soon as possible.
The data contained in the invoice are the sole responsibility of the User. The invoice is issued immediately after payment after being issued cannot be reissued with changes.
Order requests have a validity of (two days), except if the order is registered under a promotional campaign that defines a different term, it is not possible to guarantee prices, discounts, promotions and offers beyond this term. If the payment is not received by our services within the aforementioned period, the order cannot be validated. Any amount received after this date will be returned or used for a new order.
ARTICLE 3. PAYMENT
a). Bank transfer
Bank transfer: it is necessary to send proof, by homebanking or email. If it is done at a cash machine or counter, you must photograph or scan the receipt and send it by email. After good collection the order will be validated and sent.
If payment is not made on the day of placing the order or until the second day, it will be canceled.
b). Paypal, Credit Card and ATM
In the case of payment by credit card, the debit will be made on the User’s card immediately after confirmation of the shipment of the goods. If some products ordered are sold out, the value of them will be credited to the User’s card, after the order is closed.
The Credit Card is processed by Sibs https://www.sibs.com/, Multibanco is processed by Sibs https://www.sibs.com/ and Mbway is processed by Sibs https://www .sibs.com/
ARTICLE 4. PRICES
Prices must be understood in Euros, with taxes and fees included, taking into account the VAT in force at the time of payment of the order.
If there is an increase in the price of any product, the User will be informed immediately, being able to choose to receive his order (by paying the difference) or to proceed with its cancellation.
Whenever an item has a price reduction, the sales modality (sales, promotions or settlement) is mentioned, the type of products, the reduction percentage, the start date and the duration period and its communication to the competent entities, if it’s necessary.
ARTICLE 5. DELIVERY AND SHIPPING INFORMATION
- It is carried out by the CTT company or another similar transport company.
- Shipping costs are added to the order in accordance with the table in force, which are calculated in the purchase process before its completion by the User.
- The Online Store ships to all regions of the World.
ARTICLE 6. COMPLAINTS
In the event of a dispute, the consumer may resort to Conflict Resolution through the Arbitration Center (see section of the Online Store referred to as “Conflict Resolution”) and / or fill out the Complaints Book (see section of the Online Store referred to as the “Conflict Resolution Book”). Claims”.
ARTICLE 7. RIGHT OF FREE RESOLUTION
The USER has the right to freely terminate this contract within 14 calendar days, without the need to indicate any reason, in accordance with Portuguese law.
The period for exercising the right of free withdrawal expires 14 days from the day following the day on which you acquire or a third party appointed by you, other than the carrier, acquires physical possession of the goods.
In order to exercise your right of free withdrawal, you must inform the Online Store of your decision to terminate this contract / purchase by means of a letter sent by registered mail with acknowledgment of receipt or communication via email to the email address recorded in the Preamble.
For the free resolution period to be respected, it is enough that your communication regarding the exercise of the right of free resolution must be sent before the end of the resolution period.
In case of termination of this contract, the payment made will be refunded, with the exception of the costs of returning the goods, which will be borne by the consumer. The refund will be made without undue delay and, in any case, no later than 14 days from the date on which the goods are received and are in perfect condition for presentation and conservation.
We make this refund using, where possible, the same payment method you used in the initial transaction, without incurring any costs as a result of such refund.
ARTICLE 8. EXCEPTIONS TO THE RIGHT TO FREE RESOLUTION
Exceptions to the Right of Free Resolution are considered, according to article 17 of decree-law no. 24/2014, of 14 February, unless the parties agree otherwise, the following cases:
a) Provision of services, when:
i) The services have been provided in full after the consumer’s prior express consent, pursuant to article 15; and
ii) The consumer recognizes that he loses the right of free withdrawal if the contract has been fully executed by the trader in that case;
b) Supply of goods or services, the price of which depends on fluctuations in rates in the financial market that the supplier of goods or service provider cannot control and which may occur during the period of free resolution;
c) Supply of goods made according to consumer specifications or clearly customized;
d) Provision of goods that, by their nature, cannot be resent or are liable to deteriorate or quickly fall out of date;
e) Supply of sealed goods not subject to return, for reasons of health protection or hygiene when opened after delivery;
f) Supply of goods which, after delivery and by nature, are inseparably mixed with other articles;
g) Supply of alcoholic beverages whose price has been agreed upon when entering into the purchase and sale contract, whose delivery can only be made after a period of 30 days, and whose real value depends on market fluctuations that cannot be controlled by the professional;
h) Supply of sealed audio or video recordings or sealed computer programs, to which the consumer has removed the seal of inviolability guarantee after delivery;
i) Supply of a newspaper, periodical or magazine, with the exception of subscription contracts for sending these publications;
j) Celebrated in public minutes;
k) Provision of accommodation, for non-residential purposes, transport of goods, car rental services, catering or services related to leisure activities if the contract provides for a specific date or period of performance;
l) Provision of digital content not provided on material support if:
i) Its execution begins with the consumer’s prior and express consent; and
ii) The consumer recognizes that his consent implies the loss of the right of free withdrawal;
m) Provision of repair or maintenance services to be carried out at the consumer’s home, at his request.
In the case of the contracts provided for in paragraph m) of the preceding paragraph, the right of free withdrawal is applicable in relation to services provided in addition to those specifically requested by the consumer or to the supply of goods other than the replacement parts necessary for carrying out maintenance or repair.
ARTICLE 9. EXCHANGE AND RETURN POLICY
All products purchased from the Online Store may be returned and refunded, provided that the customer expresses his intention within a maximum period of 14 days from receipt, provided that the same items have not been used, are in the same condition. that were delivered, in the original packaging and with the original labels. Shipping should be carried out, whenever possible, in the same box in which it was delivered.
If you want to exchange an item, you must return the item by registered shipping and then make a new purchase.
The costs associated with the exchange or return will be borne by the customer, unless there has been an error on the part of the Online Store.
Exchanges are not made and returns of items on sale or on sales are not accepted. There are no exchanges or returns for themed items (for example, items referring to Christmas, Halloween, etc.).
The customer must verify at the time of delivery of the order that it is in good condition and that it was not damaged during transport. If there is an anomaly, you must immediately report it to the employee who delivers the order, as well as inform us in a single email of all anomalies detected. If this does not happen, we will not be able to exchange or refund the items.
If the reason for the return is the responsibility of the Online Store (ex .: damaged item, item received incorrectly), the return postage will be at the charge of the same, with the customer having, under these conditions, a maximum period of 30 days to make devolution. If the reason is of a different order (eg, the article is not to the customer’s liking), the costs of return expenses will be borne by the customer.
In order to make a return, the customer must inform the Online Store that he / she intends to make the exchange / return, indicating the reasons for it, through the e-mail registered in the preamble.
Within a maximum period of 14 days, the Online Store will proceed with the analysis of the returned item and inform the customer of the right to the respective refund or reshipping another one. If the reasons given for the return are confirmed, the customer will be reimbursed in full for the amount paid, including delivery and return costs.
ARTICLE 10. PRIVACY POLICY
The processing of your data is done in compliance with the legislation on the protection of personal data and in accordance with the Privacy Policy defined and registered in the Online Store.
Their provision is optional and the right of access, rectification and cancellation of any data that directly concerns you, personally or in writing, directly to the address in the Preamble is guaranteed, under the terms of the law. All requests must be made through the addresses and forms identified in point 1 of this privacy policy.
In addition, the holder can always present the complaints he deems necessary to the competent authority for that purpose.
FAQS – FREQUENTLY QUESTIONS
Payments with us is totally safe. We use industry-standard SSL encryption to protect your details. Potentially sensitive information such as your name, address and payment details are encoded so they can only be read on the secure server. This information is authenticated to ensure it only gets sent to this secure server and is checked to make sure it has not been tampered with during transfer.
We accept payments by Credit Card, Bank Transfer, and MBWAY. Upon check out you will be asked to choose your preferred payment method. If you choose bank transfer you will be getting indications on how to proceed.
SHIPPING
Our products are handled within 48h after your order is placed (except on weekends and bank holidays). You will be notified by e-mail once the product is shipped.
Expect the following delivery timings (in working days) after handling:
- Portugal mainland: 3-4 days for normal courier, 1-2 days for registered courier
- Azores and Madeira: 4-5 days for normal courier, 2-3 days for registered courier
- Europe: up to 7 days for normal courier, 3-4 days for registered courier
- Rest of the world: up to 10 days for normal courier, 5-6 days for registered courier
These are standard delivery times but can be prolonged for reasons beyond our control, such as postal strikes, pandemics or periods of increased traffic (e.g., Black Friday, Christmas, and other holidays). Shipping rates can be reviewed at checkout before payment.
International shipping is not inclusive of duties and taxes. Customers are responsible for any customs fees, duties, or taxes that may apply upon delivery. We advise international customers to confirm applicable duties and taxes before purchasing.
PORTUGAL TRAVEL GUIDES is not liable for items lost, stolen or damaged during the transportation after the delivery of the merchandise to the carrier. We are only able to deliver to the shipping address provided on your order. Changes are not permitted once your order has been shipped.
RETURNS
You can return a product up to 14 days after your purchase. You can only return products that have not been washed or used, that maintain their original features and the packaging is not damaged.
If you would like to return an item you should send an email to forwaysportugal@gmail.com explaining the reason for the return or exchange. The subject of this email should be “Return – order number XXXXX”.
After that, you should place the item in the original packaging. The product must be accompanied of its tags, without any trace of use. Any product that has been damaged or that shows signs of use, does not qualify for a refund.
To return the package, send us the items through the post with everything mentioned above. Unfortunately, we can not refund shipping costs. We will send you a note once your package has arrived. If you do not receive any notification after 10 days of your return shipment, please contact us at forwaysportugal@gmail.com. Please note that you will be responsible for the product until it reaches us.
After analysis of the product, we will refund you (if the refund is valid), at most 10 working days after the return has been received by us.
We want to ensure maximum satisfaction of our customers. If you are returning an item that has a quality defect, please let us know to forwaysportugal@gmail.com , explaining what the problem is and sending pictures of the defect. Then, ship it to us, and once we have received it we will get back to you within 10 working days. Once we have verified the quality problem with the manufacturer, we will send you a new item using the original shipping method.
